Help centre
Driver help
Frequently asked questions
Which documents do I need?
Driving licence, commercial permit, vehicle registration, insurance, and an inter-state permit for Sikkim corridors. Upload them in Settings, Documents.
How long does approval take?
Usually within XXXX working days. You will get a notification when your documents are approved.
How do I publish a trip?
Tap Publish a trip, choose the corridor, date, time, seats and fare per seat. Requests arrive as passengers book.
What is the Daily Pass and the Monthly Pass?
Flat fees for using the platform instead of a commission. The Daily Pass is ₹50 a day and the Monthly Pass is ₹1,299 a month, both launch pricing. Without an active pass you can still see every request, you just cannot accept one.
How do I pay for my pass?
Open Profile, My Plan and choose a pass. You will be taken to Razorpay to approve a UPI Autopay mandate, after which the pass renews on its own. Nothing is charged until you approve it.
I am not driving for a few days. Can I stop paying?
Yes. Open Profile, My Plan and tap Pause. Pausing applies from the next day, so pause it the night before. Tap Resume when you are driving again. The Monthly Pass does not need pausing.
My pass payment failed. What happens?
Razorpay retries it automatically, and you keep access until the period you already paid for runs out. If the retries fail, open Profile, My Plan to fix your payment method.
How do I withdraw earnings?
From the Earnings tab, from ₹200. UPI is same day, NEFT 1–2 working days.
How does the manifest work?
Confirmed passengers appear in pickup order. Tick each one as they board, mark no-shows, and end the trip at the last stop.
Can I edit or cancel a published trip?
Yes, until the first seat is confirmed. After that, contact passengers through the app before changing anything.
I changed my phone number.
Contact support with your old number and vehicle plate and we will move your account.
Still stuck?
Contact support from the app, or write to support@XXXX.
